Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Your name, email address, and phone number, which are collected during account creation and used for communication purposes.
• Media: Photos or videos you upload when reporting environmental issues. These may include metadata (e.g., timestamps or location data).
• Location Data: We may extract location information from the metadata of uploaded photos. If metadata is unavailable, we may collect device location data (with your consent) while taking pictures or use manually provided input to mark issue locations.
• Device Information: Information such as device type, operating system version, and app performance data to optimize functionality.
• Usage Data: Information about how you interact with the app, such as features used and time spent, to improve user experience.

2. How We Use Your Information

We use your information to:

• Process and publish environmental reports submitted through the app.
• Verify actions taken by responders through proof images or videos.
• Improve app performance, functionality, and user experience.
• Send important notifications, such as updates on report statuses or account-related information.
• Conduct analytics to understand usage trends and enhance our services.

3. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information in the following cases:

• With Responders: To facilitate the resolution of reported environmental issues.
• With Admins/Authorities: For monitoring, verification, or coordination of environmental actions.
• Service Providers: With trusted third-party providers who assist in operating the app (e.g., cloud storage, analytics), under strict confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the safety, rights, or property of planeteerApp, its users, or the public.

4. Data Security

We implement industry-standard security measures, such as encryption and secure servers, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, either in-app via the Settings menu or by submitting a request at our deletion page. We will process deletion requests within 30 days and confirm via email.
• Restriction: Request restriction of data processing in certain cases.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your data for specific purposes, such as analytics.

To exercise these rights, contact us at privacy@planeteer.app. We will respond within the timeframes required by applicable law (e.g., 30 days under GDPR).

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, environmental reports may be retained for audit or compliance purposes.

7. International Data Transfers

Your information may be processed in countries outside your jurisdiction, including the United States, where data protection laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

9. Children’s Privacy

PlaneteerApp is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us to request its deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notifications. The updated policy will be effective as of the date posted above.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@planeteer.app

Address: PlaneteerApp Ltd., Ruhitpur bazar Adorsho Market, Ruhitpur, Keranigonj, Dhaka-1310 , Dhaka